Archive

Archive for June, 2008

Wisconsin State Journal does some navel gazing

June 25th, 2008 No comments

Drudge picked up a story about someone (Eric Sundquist) from Madison’s Plann Commision wanting to ban all drivethroughs in Madison.  Well, first Drudge said that was for all of Wisconsin, then backpeddled and changed to be for Madison only (even better right: Madison is crazy liberal and this proves it!).

In any case, the point of me writing about it is that the State Journal decided to do some navel-gazing and wrote their own article about how it was picked up by Drudge.  “Hey, look at us, we’re famous!” at its best.

Categories: Media->Local Tags:

I’m a reader

June 18th, 2008 No comments

Of Slate.com.  A pretty regular reader, actually.  I recently asked a question for their Explainer column, and it was answered.  Check it out and make sure you look for my name at the bottom.

Categories: General Tags:

A conversation with Charter online support

June 14th, 2008 No comments

A representative will be with you shortly.
You have been connected to TTD Elso .
TTD Elso : My name is Elso. Thank you for contacting Charter Internet Support. How may I help you today?
ryan seal: Hi, I need my charter password reset
ryan seal: username is ********, i believe
TTD Elso : I will be most happy to assist you in resetting your password. Afterwards, I will take a look at your services and inform you about Charter bundle services, to make sure that you are getting the best value for your money. May I please have your phone number starting with area code? Thank you.
TTD Elso : For security and identity verification purposes, may I please have your name and the Security Code or PIN code? Your Security Code can be found on the upper right corner of your paper bill, just above the phrase “Statement of Service”, of your paper bill.
ryan seal: ********** is the phone #
ryan seal: i don’t get paper bills, so i can’t give you the PIN
TTD Elso : I am sorry for the inconvenience but Charter is imposing a new rule as of December 3, 2007. The PIN code is required to verify the account. Without the PIN, we cannot reset or give out usernames or passwords or any other sensitive information about the account. This is according to the new law, which the Federal Communications Commission has imposed. This is for strict compliance.
TTD Elso : Meanwhile, if you wish to access your account please contact our second level technical support (1-888-438-2427) to reset your account. They can reset your account by providing them the last four digits of your socials. Is that okay with you?
ryan seal: that’s ridiculous, actually
ryan seal: as now you’ve wasted my time
TTD Elso : The FCC has regulated a new security policy called “CPNI” (Customer Proprietary Network Information). In accordance to CPNI, we have to verify live chat customer’s identity through their PIN. If you do not know your PIN and wish to add one, you have to verify to me your Security Code. The Security Code can be found in your latest statement of account. You can find the Security Code in the upper right corner of your statement. It is printed in bold, red font. If you cannot find your Security Code, I will be processing a form so we may be able to send you your Security Code. You can have it within 5 days. When you have the Security Code handy, please contact us again so we may be able to add a PIN In your account and address your concerns.
TTD Elso : Is there anything else I can help you with today?
ryan seal: and……..you’re going to try to sell me something
ryan seal: go ahead, i dare you
TTD Elso : The FCC has regulated a new security policy called “CPNI” (Customer Proprietary Network Information). In accordance to CPNI, we have to verify live chat customer’s identity through their PIN. If you do not know your PIN and wish to add one, you have to verify to me your Security Code. The Security Code can be found in your latest statement of account. You can find the Security Code in the upper right corner of your statement. It is printed in bold, red font. If you cannot find your Security Code, I will be processing a form so we may be able to send you your Security Code. You can have it within 5 days. When you have the Security Code handy, please contact us again so we may be able to add a PIN In your account and address your concerns.
ryan seal: c’mon, push charter phone service on me
TTD Elso : Is there anything else I can help you with today?
ryan seal: i found an old statement
ryan seal: the pin is ****
TTD Elso : Thank you for that information! Your current Charter Member Services Account log in is ********. May I please have your Member Services Account log in password? Password must be at least eight characters long.
TTD Elso : Should I go ahead and reset your account with a default password?
ryan seal: yes, please
TTD Elso : Thank you for that information. Please give me a couple of minutes to process your request.
TTD Elso : By the way, do you want a phone service? It is now $14.99 for 12 months.
TTD Elso : I would like to let you know about a fantastic limited time offer that we now have available. Charter’s Telephone® has brought back its offer $14.99 for 12 months. How would you like to take advantage of this promotion? This price is much lower than our normal introductory price of $29.99. With this, you already have unlimited nationwide calling, voicemail, and 10 popular features like Call Waiting and Caller ID. With Charter’s Telephone® service, you can save up to 20%. You can get a free installation and keep your number with no switching fees or interruptions in service, and it also work with your current phones and phone jacks.
ryan seal: i hope you’re kidding
TTD Elso : no.
TTD Elso : No.
TTD Elso : This is until July 31 only.
TTD Elso : I can call you now to validate your order.
ryan seal: reset my damn password please, stop trying to sell me things
TTD Elso : Is that okay with you?
Currently experiencing network delays, one moment please….
TTD Elso : I understand your hesitation in upgrading your services. In case that you want to upgrade your services, please don’t hesitate to contact us. We are very much happy to assist you.
Network connection re-established.
ryan seal: if my phone rings i will terminate service with charter
TTD Elso : In a short while the window for www.update.charter.net (Charter Member Services Account) will open authomatically on your screen. Please log in to your Charter Member Services Account using ******** as username and ********* as default password.
ryan seal: is my password reset yet?
The agent is sending you to https://www.charter.com/order/login.aspx.
TTD Elso : Please change the default password upon accessing your account for security reasons.
TTD Elso : Please let me know if you are able to login successfully to your online account.
ryan seal: ok, that works
TTD Elso : Very good.
TTD Elso : Is there anything else I can help you with today?
TTD Elso : I would like to inform you that you can now have our fastest internet speed ( 10 Meg download) just by adding $5.00. That is ten (10) times faster than the ordinary speed. Is that okay with you?
ryan seal: no, thank you
TTD Elso : I would like to let you know that all charter products comes with a 30 day money back guarantee, we can add the service to your account right now and if you are not satisfied with it just give us a call back within 30 days and we will give you your money back, is that alright with you?
ryan seal: oh my god, you didn’t just try to sell me something else, did you?
ryan seal: you just keep going
TTD Elso : I understand your frustration and I apologize for the inconvenience this has caused you.
TTD Elso : Is there anything else I can help you with today?
ryan seal: no.
Your session has ended. You may now close this window

Categories: General Tags:

What’s a govener?

June 10th, 2008 No comments

Dear CNN.com,

What is a govener?

Ryan

Categories: Media Tags:

I saw a mouse

June 1st, 2008 No comments

…at Woodman’s on the west side.  I’m not kidding.  It was in the produce section.  A lady pointed it out to an employee stocking ears of corn.  He shrugged and went back to work.  Meanwhile, the mouse ran away to another part of the store.

Categories: General Tags: