A conversation with Charter online support

June 14th, 2008 No comments

A representative will be with you shortly.
You have been connected to TTD Elso .
TTD Elso : My name is Elso. Thank you for contacting Charter Internet Support. How may I help you today?
ryan seal: Hi, I need my charter password reset
ryan seal: username is ********, i believe
TTD Elso : I will be most happy to assist you in resetting your password. Afterwards, I will take a look at your services and inform you about Charter bundle services, to make sure that you are getting the best value for your money. May I please have your phone number starting with area code? Thank you.
TTD Elso : For security and identity verification purposes, may I please have your name and the Security Code or PIN code? Your Security Code can be found on the upper right corner of your paper bill, just above the phrase “Statement of Service”, of your paper bill.
ryan seal: ********** is the phone #
ryan seal: i don’t get paper bills, so i can’t give you the PIN
TTD Elso : I am sorry for the inconvenience but Charter is imposing a new rule as of December 3, 2007. The PIN code is required to verify the account. Without the PIN, we cannot reset or give out usernames or passwords or any other sensitive information about the account. This is according to the new law, which the Federal Communications Commission has imposed. This is for strict compliance.
TTD Elso : Meanwhile, if you wish to access your account please contact our second level technical support (1-888-438-2427) to reset your account. They can reset your account by providing them the last four digits of your socials. Is that okay with you?
ryan seal: that’s ridiculous, actually
ryan seal: as now you’ve wasted my time
TTD Elso : The FCC has regulated a new security policy called “CPNI” (Customer Proprietary Network Information). In accordance to CPNI, we have to verify live chat customer’s identity through their PIN. If you do not know your PIN and wish to add one, you have to verify to me your Security Code. The Security Code can be found in your latest statement of account. You can find the Security Code in the upper right corner of your statement. It is printed in bold, red font. If you cannot find your Security Code, I will be processing a form so we may be able to send you your Security Code. You can have it within 5 days. When you have the Security Code handy, please contact us again so we may be able to add a PIN In your account and address your concerns.
TTD Elso : Is there anything else I can help you with today?
ryan seal: and……..you’re going to try to sell me something
ryan seal: go ahead, i dare you
TTD Elso : The FCC has regulated a new security policy called “CPNI” (Customer Proprietary Network Information). In accordance to CPNI, we have to verify live chat customer’s identity through their PIN. If you do not know your PIN and wish to add one, you have to verify to me your Security Code. The Security Code can be found in your latest statement of account. You can find the Security Code in the upper right corner of your statement. It is printed in bold, red font. If you cannot find your Security Code, I will be processing a form so we may be able to send you your Security Code. You can have it within 5 days. When you have the Security Code handy, please contact us again so we may be able to add a PIN In your account and address your concerns.
ryan seal: c’mon, push charter phone service on me
TTD Elso : Is there anything else I can help you with today?
ryan seal: i found an old statement
ryan seal: the pin is ****
TTD Elso : Thank you for that information! Your current Charter Member Services Account log in is ********. May I please have your Member Services Account log in password? Password must be at least eight characters long.
TTD Elso : Should I go ahead and reset your account with a default password?
ryan seal: yes, please
TTD Elso : Thank you for that information. Please give me a couple of minutes to process your request.
TTD Elso : By the way, do you want a phone service? It is now $14.99 for 12 months.
TTD Elso : I would like to let you know about a fantastic limited time offer that we now have available. Charter’s Telephone® has brought back its offer $14.99 for 12 months. How would you like to take advantage of this promotion? This price is much lower than our normal introductory price of $29.99. With this, you already have unlimited nationwide calling, voicemail, and 10 popular features like Call Waiting and Caller ID. With Charter’s Telephone® service, you can save up to 20%. You can get a free installation and keep your number with no switching fees or interruptions in service, and it also work with your current phones and phone jacks.
ryan seal: i hope you’re kidding
TTD Elso : no.
TTD Elso : No.
TTD Elso : This is until July 31 only.
TTD Elso : I can call you now to validate your order.
ryan seal: reset my damn password please, stop trying to sell me things
TTD Elso : Is that okay with you?
Currently experiencing network delays, one moment please….
TTD Elso : I understand your hesitation in upgrading your services. In case that you want to upgrade your services, please don’t hesitate to contact us. We are very much happy to assist you.
Network connection re-established.
ryan seal: if my phone rings i will terminate service with charter
TTD Elso : In a short while the window for www.update.charter.net (Charter Member Services Account) will open authomatically on your screen. Please log in to your Charter Member Services Account using ******** as username and ********* as default password.
ryan seal: is my password reset yet?
The agent is sending you to https://www.charter.com/order/login.aspx.
TTD Elso : Please change the default password upon accessing your account for security reasons.
TTD Elso : Please let me know if you are able to login successfully to your online account.
ryan seal: ok, that works
TTD Elso : Very good.
TTD Elso : Is there anything else I can help you with today?
TTD Elso : I would like to inform you that you can now have our fastest internet speed ( 10 Meg download) just by adding $5.00. That is ten (10) times faster than the ordinary speed. Is that okay with you?
ryan seal: no, thank you
TTD Elso : I would like to let you know that all charter products comes with a 30 day money back guarantee, we can add the service to your account right now and if you are not satisfied with it just give us a call back within 30 days and we will give you your money back, is that alright with you?
ryan seal: oh my god, you didn’t just try to sell me something else, did you?
ryan seal: you just keep going
TTD Elso : I understand your frustration and I apologize for the inconvenience this has caused you.
TTD Elso : Is there anything else I can help you with today?
ryan seal: no.
Your session has ended. You may now close this window

Categories: General Tags:

What’s a govener?

June 10th, 2008 No comments

Dear CNN.com,

What is a govener?

Ryan

Categories: Media Tags:

I saw a mouse

June 1st, 2008 No comments

…at Woodman’s on the west side.  I’m not kidding.  It was in the produce section.  A lady pointed it out to an employee stocking ears of corn.  He shrugged and went back to work.  Meanwhile, the mouse ran away to another part of the store.

Categories: General Tags:

You’re going to be excited

May 26th, 2008 No comments

When you watch me clean the garage and put a metal shelf together.

[MEDIA=19]

Categories: House Tags:

Odd

May 23rd, 2008 No comments

I can enter 3:99 on my microwave.  It counts down from 99 as if there was such a thing as 99 seconds.  Interesting.

Categories: General Tags:

Vom Fass

May 23rd, 2008 1 comment

Vom Fass is a specialty food store that sells very unique oils and vinegars.  I went to their store on University Ave. last night for their very first tasting event.

I got there at about 6:30 and the place was moderately full.  A few chairs were scattered around, but not enough for everyone to sit on.  I guess that’s ok, as most of the time we were standing anyway.  They started with a little overview of the store and mentioned the things we’d be tasting: caprese salad on toast, basmati rice, roasted vegetables, fruit salad, and a tart.  They also had (tiny) wine tastings.

The goal was to take each of those foods and try the different oils and vinegars on them.  The toast was very good wtih balsamic vinegar as well as a white truffle oil.  For the rice they had us focus on nut oils.  I found that the pumpkin and almond oils were best (and you needed to add a bit of salt to really taste any of it the way you should).  For the vegetables, they didn’t put enough out right away for everyone to have some.  So, by the time I got some, everyone else was milling around waiting for the next course.  Nonetheless, just about any oil or vinegar was good on those.

The fruit salad was very simple: oranges, pineapple, melon, strawberry.  A honey vinegar was really good with the orange slices, and an older balsamic was great on strawberries.  The tart was served with a scoop of ice cream.  The tart itself was perfectly fine without adding anything to it, so I added a bit of three oils to the ice cream.  It sounds odd, but oil on ice cream is actually very good.  Pistachio oil ($19.99/100ml!) was amazing on it.  It made the plain vanilla ice cream taste like pistachio ice cream.  I wanted to buy some right there, but held off.

They provided a gift bag before we left as well.  It included a sampling of three oils (including the pumpkin oil), three vinegars (including an excellent fig one), some chocolates, a recipe, and a 10% off coupon.  I enjoyed the experience enough to go back for another tasting at some point.  They have some specialty spirits (whisky, grappa, eau di vie) that I’d love to try, and I wouldn’t mind another gift bag either.  If you get the chance, I suggest stopping by at some point to check it out and try some things.

Categories: Food Tags:

Dear Apple,

May 22nd, 2008 No comments

I would purchase one of your iPods if you would offer a subscription option for iTunes.

Ryan

Categories: General Tags:

Peronalized?

May 18th, 2008 No comments

Somewhere at the Wisconsin State Journal, someone’s keyboard is missing an S.

MSNPeronalized.JPG

 

Categories: General Tags:

Hong Kong Taxis (suck)

May 4th, 2008 No comments

We got up crazy early (ok, 5:15AM) to head to the airport in Hong Kong.  Opting against waiting for a bellman to get our bags, we hopped into the elevator and headed to the lobby.  A bellman, seeing we carried our luggage on our own, ran over to us (yes, ran) to grab our bags and get us a taxi.  We needed one to get to Hong Kong station, where we could hop on the Airport Express train (to use the final ride on our “Traveler’s Octopus Card”).

The bellman loaded up the trunk and I told the driver we needed HK station.  As we started to drive away, the cabbie decided to argue with us in broken English.  He said something about not taking us to the station and instead taking us right to the airport and we began to get nervous.  It was something about it was cheaper to just drive to the airport and not take the train.  Well, no, that wasn’t the case as we had free rides on our Octopus cards.  We told him that but he continued to argue for at least a couple minutes.  Thinking we might be driven right to the airport (30 minutes away even by train), we agreed to not pay him a dime (or a Hong Kong dollar) if that was the case.

I think the cabbie realized this too, so he took us to the station as we requested.  Upon arrival at the station, the cabbie unloaded our bags for us and sped away as fast as he could.  I think he was disappointed with the short distance he drove us.  Nonetheless, it was still a $40HK ride (about $5US).  After he sped away I turned around to find out that he had literally dropped our bags on the ground then drove off.  He didn’t move them to the curb or even make the effort to stand them up.  They were left in the street, on their sides, immediately behind where the cab had been.  Good thing I didn’t tip him.

Hong Kong taxis suck.

Categories: Asia 2008 Tags:

Coffee Jelly

May 1st, 2008 No comments

When I first got to Japan, signs inside each Starbucks advertised an upcoming new drink: coffee jelly.  It was first offered on 4/15.  We ordered one (~530Y for a grande) and it was decent.  It’s basically a frozen frappuciono style drink with jellied coffee at the bottom.  It’s similar to bubble tea, I guess.  I didn’t get a chance to see how they store/dispense the jelly, but I’m curious how that’s done.  Is it my new drink of choice (when in Japan, of course)? No.  But it was interesting.

I wouldn’t look forward to seeing it stateside.

Categories: Asia 2008, Food->Restaurant Tags:

Japanese Starbucks menu includes “short” size

May 1st, 2008 No comments

I thought it was interesting that Japanese Starbucks include the “short” size on their menu.  Americans can order a “short” drink, but they’re not going to see the size advertise on the menu.

Categories: Asia 2008, Food->Restaurant Tags:

Narita Terminal 1, Satellite 2 post-remodel pics

April 28th, 2008 No comments
Categories: General Tags: